FREQUENTLY ASKED QUESTIONS:

• How much is shipping?
• Do you accept mail orders?
• Is there a sales tax?
• How do I contact you about wholesale prices?
• What is your return policy?
• What is your exchange policy?
• What if I received the wrong order, or the product is defective?
• Why is my order on hold?
• How do I know if my order has been shipped?
• When will my order arrive?
• What is my tracking number?
• Why haven't I received my order yet?
• Which forms of payment do you accept?

Shipping Fees:


Free shipping on orders over $10
First Class Mail - $3.00
Priority Mail - $5.25
Free Ground Shipping on orders $50 and over.
-UPS Next Day and UPS 2nd Day Air
-Shipping fees up to $30 depending on destination.
-Overnight and 2nd Day delivery must be ordered before 2 pm E.S.T.
-UPS Saturday Delivery not offered.
-International Shipment

International Shipment By Airmail ONLY
Argentina $7 USD Flat Rate
Australia $7 USD Flat
Canada $6 USD Flat Rate
Denmark$7 USD Flat Rate
France $7 USD Flat Rate
Germany $7 USD Flat Rate
Portugual $7 USD Flat Rate
Spain $7 USD Flat Rate
Switzerland $7 USD Flat Rate
Virgin Islands $7 USD Flat Rate
UK $7 USD Flat Rate
* Duties and local taxes not included.
Free shipping offers do not apply to International orders

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Mail Orders:

Money Order and Cashier Check Accepted
NO PERSONAL CHECKS OR COD
All mail orders must be accompanied by a completed Mail Order Form

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Sales Tax:
Only New York residents will be charged a 7% sales tax. Taxes will be included in your order.
All items are in stock and will be shipped within 24 hours on a standard business day. Please allow 2-7 business days for delivery. All items are aftermarket products unless otherwise noted.
 

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Wholesale Interest:
For interest in reselling any of our products please contact: info@ordercellphone.com

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Returns:

If you are not completely satisfied with your order you may return it within 30 days of the purchase date for a refund. After 30 days, no refunds will be processed. Items must be in resellable condition and in the original packaging. Shipping and handling charges will not be refunded. Return shipping to Ordercellphone.com will be at customer expense. Hint: To speed processing time please write 'RETURN' visibly and clearly on the outside of the package.
 

All Returns and Exchanges must be accompanied by the original packing slip and a completed Return and Exchange Form

Mail to:

Ordercellphone.com [Order Number Here]
1692 2nd Ave #1
New York, NY 10128

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Exchange:

If you are not completely satisfied with your order you may return it within 30 days of the purchase date for an exchange. After 30 days, no exchange will be processed. Items must be in resellable condition and in the original packaging. Shipping and handling charges will not be refunded. Return shipping to Ordercellphone.com will be at customer expense. Shipping of the replacement item is at customer's expense. Hint: To speed processing time please write 'EXCHANGE' visibly and clearly on the outside of the package.

All Returns and Exchanges must be accompanied by the original packing slip and a completed Return and Exchange Form

Mail to:

Ordercellphone.com [Order Number Here]
1692 2nd Ave #1
New York, NY 10128

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Defective Items or Wrong Items Sent:

If the item you receive is defective and a replacement is available, you may return it for an exchange. The exchange will be shipped only after the defective item is returned. Return shipping fees will not be refunded. Exchange item will be shipped out at no charge.

If a replacement item is not available you may return the item. You will be refunded the full cost of the item only. Return shipping charges and any shipping costs incurred by the customer WILL NOT be refunded.


All Returns and Exchanges must be accompanied by the original packing slip and a completed Return and Exchange Form

Mail to:

Ordercellphone.com [Order Number Here]
1692 2nd Ave #1
New York, NY 10128

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I checked the status of my order. Why is my order on hold?

Orders are placed on hold when the billing address of the credit card is either not provided or does not match the billing address of the credit card used. Common reasons for billing address problems include a recent move, a corporate credit card, or multiple addresses. If your shipping address does not match the credit card billing address, please make sure to input all billing information correctly. Please Note: We verify the billing address to prevent credit card fraud. If you order is on hold due to a billing address problem please contact us via email or phone to verify address.

Orders may also be placed on hold when items ordered are on backorder. You will be notified via email when your order is hold due to a backordered item.
 

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How do I know if my order has been shipped?

You will automatically be sent a confirmation email when your order has been processed and shipped. You can check on the status of your order by clicking on the link in the confirmation email. If you are a Yahoo! member you can also check on the status of your order by going to www.shopping.yahoo.com and click on Shopping Account.
 

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When will my order arrive?

USPS First Class Mail - 3-5 days **APPROXIMATE**
USPS Priority Mail - 2-3 days **APPROXIMATE**
UPS 2nd Day Air - 2 days if order placed before 2 p.m. EST
UPS Next Day Air - 1 day if order placed before 2 p.m. EST

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What is my tracking number?

USPS First Class Mail and USPS Priority Mail do not have tracking numbers. UPS 2nd Day Air and UPS Next Day Air have tracking numbers that are sent to you in the confirmation email. UPS orders can be tracked on the UPS website www.ups.com. UPS tracking numbers can be tracked only after they are entered into the UPS tracking system, usually at the end of the business day.
 

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I got a confirmation email that my order has been processed and shipped, but I still have not received my order. What's the problem?

Please note that shipping times are approximate and may vary depending on location. Please allow a full two weeks for arrival. If you still haven't received your order please verify the shipping address and contact us via email or phone.
 

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Which forms of payment do you accept?

We proudly accept MasterCard or Visa credit cards on our website. Click here to Apply for Credit Card Online

All brand names and trademarks are the property of their respective holders and while we make reference to brand name merchandise we are in no way endorsed or associated by these companies.

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